Ujamapay Privacy Policy

Effective Date: 1 May 2023
Last Updated: 4 March 2026

1. About This Privacy Policy

This Privacy Policy explains how Ujamaapay Limited (“Ujamaapay”, “we”, “us”, or “our”) collects, processes, stores, shares, and protects your personal data when you use our website, mobile applications, and services.

Ujamaapay operates a collective commerce and group buying marketplace in Kenya. By accessing or using our platform, you agree to this Privacy Policy.

2. Who We Are

Ujamaapay Limited is a Kenyan-registered company founded in 2023. We operate an online marketplace that connects:

  • Buyers pooling funds to purchase goods in bulk
  • Vendors and suppliers offering wholesale products
  • Logistics and payment partners facilitating transactions

For purposes of data protection laws, Ujamaapay Limited is the Data Controller of your personal data.

Contact:
Email: support@ujamaapay.com
Website: https://ujamaapay.com
Country of Operation: Kenya

3. The Personal Data We Collect

Personal data means information that can identify you directly or indirectly.

A. Information You Provide to Us

When you register, place an order, or interact with us, we collect:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Payment confirmation details
  • Account login credentials
  • Marketing preferences
  • Communication history

If you are a vendor, we may also collect:

  • Business registration details
  • Tax identification information
  • Bank or settlement information

B. Information We Automatically Collect

We automatically collect certain technical information including:

  • IP address
  • Device type and operating system
  • Browser type
  • Website usage data
  • Pages visited
  • Search queries
  • Time spent on the platform

This helps us improve user experience and detect fraud.

C. Information From Third Parties

We may receive information from:

  • Payment service providers
  • Logistics partners
  • Vendors
  • Advertising and analytics providers

We only collect data necessary to operate our services.

4. How We Use Your Personal Data

We use your data to:

  • Register and manage your account
  • Process and deliver group purchase orders
  • Facilitate payments and refunds
  • Provide order tracking
  • Communicate service updates
  • Improve website performance
  • Personalize product recommendations
  • Detect fraud and unauthorized activity
  • Comply with legal obligations

We do not sell your personal data.

5. Legal Basis for Processing

We process personal data under the following lawful bases:

  1. Consent – for marketing communications.
  2. Performance of Contract – to fulfill your orders.
  3. Legitimate Interests – platform security and fraud prevention.
  4. Legal Compliance – obligations under the
    Data Protection Act 2019 and other applicable laws.

You may withdraw consent at any time.

6. Marketing & Personalization

With your consent, we may:

  • Send promotional offers
  • Recommend products based on your activity
  • Provide group buying alerts

You may opt out at any time via:

  • Unsubscribe link in emails
  • Account settings
  • Contacting support

7. Cookies and Tracking Technologies

We use cookies to:

  • Enable login sessions
  • Analyze traffic
  • Improve functionality
  • Support marketing campaigns

You can disable cookies in your browser settings. Some features may not function properly without cookies.

8. How We Share Your Data

We may share personal data with:

  • Vendors to fulfill your order
  • Payment processors
  • Logistics providers
  • IT service providers
  • Legal and regulatory authorities

When sharing data, we:

  • Limit it to what is necessary
  • Require confidentiality agreements
  • Prohibit third parties from using data for unrelated purposes

9. Collective Commerce Transparency

Because Ujamaapay operates a group buying model:

  • Limited group participation data may be visible within that buying group.
  • Vendors receive only necessary fulfillment information.
  • Financial details are not shared between group members.

We apply strict data minimization principles.

10. International Transfers

Some service providers may process data outside Kenya.

Where international transfers occur, we implement safeguards to ensure equivalent levels of data protection.

11. Data Retention

We retain personal data only as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Prevent fraud

When no longer required, data is securely deleted or anonymized.

12. Data Security

We implement appropriate technical and organizational safeguards including:

  • SSL encryption
  • Secure servers
  • Access control policies
  • Fraud monitoring systems

While we strive to protect your information, no system is completely secure.

13. Business Transfers

If Ujamaapay undergoes a merger, acquisition, or asset transfer, your personal data may be transferred as part of that transaction, subject to applicable laws.

14. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with the relevant regulator

Requests may be sent to support@ujamaapay.com.

15. Account Closure

You may close your account at any time. Upon closure:

  • Access to services will stop
  • Data will be retained only where legally required

16. Children’s Privacy

Our platform is not directed to individuals under 18 without parental consent.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised date.

18. Contact Us

Ujamaapay Limited
Email: support@ujamaapay.com
Website: https://ujamaapay.com